If the prescription you entered was correct, check out our tips here to alleviate any discomfort: Helps for Issues of Adaptation If you can not see clearly or feel discomfort from wearing your new glasses, please upload your original prescription for checking. Please follow the instructions that are provided by our customer service representative. Please check your spam folder if you don't hear back from us prior to chasing us up as it might have gone into this folder. Once we received your request, your exclusive Customer Service representative will email you back to rectify the issue with 24 hours (48 hours on weekends). For damaged/defective glasses, pictures are also necessary to prove the items were damaged. Please upload your original prescription if you have a prescription issue. Choose the specific frame type and describe the issues that have caused the need for a refund/exchange. Please select the service type, either an Exchange or Refund. Please login to your Firmoo account and locate the order you are not satisfied with. This policy effects from 31st March, 2020 and will be reviewed regularly.ġ. Please Note: During the COVID Pandemic, due to logistics planning, we have extended the returns period from 30 days to 60 days (from the date of receipt). Each order is eligible for a one-time exchange/return only. This warranty does not cover damage caused by accidents, negligence, or improper care.ģ0-Day Exchange & Return: Unsatisfactory glasses can be exchanged or refunded within 30 days of receipt. 3-Month Warranty: Customers will enjoy a 3-month warranty (3 months from the date of receipt), covering any possible defect in materials and workmanship.